Who’s taking your order?
Drive Through Out Sourced
Oakbrook, Illinois. A Redtractor-USA investigation recently learned that several of the nations top fast food providers, have outsourced their drive through order takers to help centers based in India.
While a spokesperson from Oakbrook Illinois based McDonalds would not confirm or deny that this business practice is true, they did concur that the current level of service and communication skills required for that position is presently not very demanding and that the company has been considering this option for some time.
The McDonald’s spokesperson, Helen Doyle, also stated “That presently, McDonalds has difficulty staffing their restaurants, noting that the current minimum wage that is offered often fails to attract qualified employees”. Even thought these jobs only pay minimum wage, outsourcing these jobs to Indian companies who pay their employee even less, has the opportunity to save the firm over 500 millions dollars per year.
McDonalds indicated that most of their drive through order takers are presently minorities already so it is unlikely that customers would notice who was taking their orders. These drive through customer are primarily interested in high quality fast meals, the company said.
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